State Manager - Home Assessing
Core
Lead a team of ~25 On-Road Assessors and 3 Team Leaders to manage home assessing, building repair, and claims performance during organizational change.
Role type
Senior management (State Manager)
Builds
Home assessing operations, building repair services, and claims resolution
Domain
Insurance / Construction / Restoration
Required skills
Construction expertise, Insurance industry knowledge, Home assessing experience, Building repair knowledge, Team leadership, Performance management, Change management, Data analysis, Stakeholder management, Dispute resolution
Preferred skills
Experience in insurer, insurance builder, or restoration business, Background in major weather events response
Technologies
Data reporting systems, Operational management software
Responsibilities
Lead, coach, and develop three Team Leaders and ~25 assessors; Drive cultural reset and accountability; Monitor operational, customer, and commercial performance; Develop leadership capability and identify future talent; Act as escalation point for complex matters and disputes; Identify trends, risks, and opportunities; Lead change and continuous improvement initiatives