Global Customer Service Engineer
Core
Install, upgrade, and support digital printing presses onsite and remotely while leading new product introductions at customer sites.
Role type
Senior field service engineer (hardware/software)
Builds
Digital printing press installations, upgrades, and production support
Domain
Industrial machinery / Digital printing
Deliverable
physical/clinical work
Required skills
Troubleshooting complex multidisciplinary systems (HW & SW), Root-cause analysis, Reading technical drawings, Field service expertise, New product introduction (NPI) support
Preferred skills
Experience with advanced tools, data-driven systems, or AI-based solutions, Additional languages beyond English
Technologies
Advanced software tools, Data-driven systems, AI-based solutions
Responsibilities
Lead installations, upgrades, and production support of digital printing presses onsite and remotely; Diagnose and resolve complex hardware and software issues; Support New Product Introduction (NPI) activities at customer sites; Guide customers on best practices to optimize production; Perform root-cause analysis and implement corrective actions; Collaborate with R&D, Engineering, and Service teams; Capture and share field insights to improve service capabilities