Support Engineer (Level 1)
Core
Level 1 IT support role providing troubleshooting, hardware repair, and client-facing service for a Managed Service Provider.
Role type
Level 1 Support Engineer
Builds
IT support services for diverse client organizations
Domain
IT Managed Services
Deliverable
client delivery
Required skills
troubleshooting software and hardware issues, hardware troubleshooting and repair, networking and wireless support, Windows and Mac systems knowledge, client-facing communication
Preferred skills
experience in a Managed Service Provider (MSP) environment, proactive identification of client needs, ability to promote additional work
Technologies
Windows, Mac, networking, wireless
Responsibilities
Creating an outstanding customer service experience, achieving daily and weekly customer satisfaction targets and KPIs, following best practice for technical processes, accurately following instruction from team leaders
Seniority
Junior, entry-level