National Account Manager, Retail
Core
Lead a major national retail customer relationship, driving commercial value, operational efficiency, and sustainability for CHEP's pallet and container solutions.
Role type
Senior National Account Manager (Retail)
Builds
Strategic account plans, commercial tenders, and value-added supply chain solutions for major retailers.
Domain
Supply Chain / Logistics / Retail
Deliverable
client delivery
Required skills
Strategic account management, complex commercial negotiations, stakeholder influence across multiple organizational levels, data analysis for performance improvement, cross-functional leadership, retail/FMCG industry experience.
Preferred skills
Tertiary qualifications in Business, Commerce, Logistics, or related disciplines.
Technologies
Asset management systems, business review tools.
Responsibilities
Own and shape a strategically important retail partnership; build customer advocacy and solve complex supply chain challenges; lead high-level negotiations and commercial tenders; conduct regular business reviews and audits; monitor account performance metrics (NPS, satisfaction); drive incremental revenue and market presence; coordinate cross-functional teams to deliver innovative solutions.
Seniority
Senior, hands-on IC with strategic influence