Service Customer Care Representative
Core
First point of contact for customers and Service Technicians, coordinating service requests and ensuring accurate invoicing.
Role type
Service Customer Care Representative
Builds
Aftermarket services coordination and invoicing
Domain
Materials Handling Equipment / Aftermarket Services
Deliverable
client delivery
Required skills
Service administration, customer service, data entry, invoicing, Microsoft Office (Outlook, Excel, Word)
Preferred skills
Strong attention to detail, organizational skills, time management, proactive approach
Responsibilities
Receive and coordinate customer service and maintenance requests; Dispatch and support field technicians; Process and verify work orders, parts, and labour for invoicing; Maintain service and maintenance agreements; Monitor compliance with service procedures and reporting; Liaise with Parts, Rental, and Sales teams.
Seniority
Mid-level, hands-on IC