Junior Service Desk Analyst (Casual)
Core
Support staff with hardware rollout, device setup, and system access for a local council.
Role type
Junior Level 1 Service Desk Analyst
Builds
Replacement laptops and hardware for council staff
Domain
Local Government IT
Deliverable
product features
Required skills
incident management, issue resolution, Level 1 service desk support, customer service, information capture, report preparation, prioritization
Preferred skills
ITIL certification, Cyber Security training, Networking knowledge, Microsoft technologies, Local Government application support
Technologies
Microsoft technologies
Responsibilities
Assist employees with setting up and checking replacement devices, logging into Council systems, ensuring equipment is ready for use, managing incidents and resolving issues
Seniority
Junior, hands-on IC
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