Head of Operations - APAC
Core
Lead regional operations team to drive operational excellence, optimize internal processes, and enhance customer experience for global payments and financial services across the APAC region.
Role type
Senior leadership IC (Head of Operations)
Builds
Global payment processing, reconciliation, customer onboarding, and partner integrations for B2B financial services
Domain
Fintech, cross-border payments, FX, treasury management
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Payments operations leadership, cross-border payments expertise, FX knowledge, API-first environment experience, regulated environment operations, team scaling, process optimization, stakeholder management
Preferred skills
AI tooling for process optimization, data-driven mindset, scale-up environment experience
Technologies
API-first platforms, banking provider integrations, process optimization tools
Responsibilities
Manage regional operations team capacity and performance metrics, oversee payment processing and reconciliation, identify process efficiencies using AI, collaborate with product and engineering on roadmaps, handle customer complaints and regulatory compliance
Seniority
Senior, strategic leadership & team management