Collections and Hardship
Core
Manage early-stage delinquent accounts and assist customers experiencing financial hardship to develop sustainable repayment solutions.
Role type
Collections and Hardship Specialist
Builds
Repayment arrangements and tailored solutions for delinquent accounts
Domain
Banking / Credit Management
Deliverable
client delivery
Required skills
Collections, Hardship processes, Credit Management, Negotiation, Compliance with responsible lending practices, Fraud detection, Portfolio reporting
Preferred skills
Mortgage Collections, Process improvement
Technologies
None stated
Responsibilities
Manage and monitor early-stage delinquent accounts; Assist customers experiencing financial hardship and assess appropriate support options; Negotiate repayment arrangements and tailored solutions; Identify and escalate vulnerable customer and potential fraud cases; Maintain accurate records and portfolio reporting; Ensure compliance with relevant legislation, policies and industry standards