Support Officer
Core
On-site IT Support Officer providing end-user support, device provisioning, and asset management for a national business.
Role type
Level 1 IT Support Officer
Builds
End-user computing environments, device deployments, and seamless IT experiences
Domain
IT Support / Enterprise Technology
Required skills
Level 1 IT support, Windows troubleshooting, Microsoft 365 administration, device deployment, ITSM platform usage, asset management, mobile device support, basic networking, hardware repair coordination
Preferred skills
Microsoft Entra ID administration, ITIL Foundation certification, Microsoft certifications (MS-900, MD-102), Microsoft Intune, Windows Autopilot
Technologies
Microsoft 365, Windows, Microsoft Intune, Windows Autopilot, ITSM platforms
Responsibilities
Provide Level 1 IT support across hardware, software, and connectivity; Troubleshoot and resolve incidents via ITSM platform; Build, configure, and maintain end-user devices; Facilitate employee onboarding and offboarding; Manage technology assets and inventory; Coordinate hardware repairs and logistics
Seniority
Mid-level, hands-on IC