Level 1 Help Desk Technician
Core
First point of contact for a private school, resolving IT issues for staff and students via phone, email, and walk-ups.
Role type
Level 1 Help Desk Technician
Builds
IT support services for a private school community
Domain
Education / IT Support
Required skills
Troubleshooting, Microsoft 365, Windows, macOS, Active Directory, Entra ID, Exchange Online, Teams, Endpoint support, User onboarding/offboarding, Password management, MFA configuration, Workstation deployment, Documentation
Preferred skills
Microsoft Intune, Mobile device management, Networking fundamentals (DNS, DHCP, Wi-Fi, VPN), ConnectWise PSA/RMM, CompTIA A+, Microsoft Fundamentals, Apple Device Support
Responsibilities
Deliver Level 1 support across phone, email, and walk-ups; Log, prioritize, and drive tickets to resolution; Troubleshoot devices and applications; Run user onboarding and offboarding; Handle account administration; Deploy and configure workstations and mobile devices; Maintain documentation and knowledge base articles