Analista de Suporte Técnico Sênior
Core
Senior technical support role delivering reliable technology experiences for internal users through troubleshooting, incident management, and service desk operations.
Role type
Senior IC technical support analyst
Builds
Compliant, well-managed technology environment and efficient service desk operations
Domain
IT Operations / Technical Support
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Incident investigation and troubleshooting, MDM solutions (Microsoft Intune), Windows 11 and Linux Ubuntu administration, Microsoft Entra ID and Intune management, Google Workspace administration, GPOs and log analysis, access management, hardware support
Preferred skills
n8n, GLPI, ITIL certification, AI agents, automation
Technologies
Microsoft Intune, Windows 11, Linux Ubuntu, Microsoft Entra ID, Google Workspace, n8n, GLPI
Responsibilities
Provide technical support for access, passwords, hardware, and software issues; Investigate and resolve critical incidents and service requests; Maintain technology environment compliance with IAM and Security teams; Contribute to service desk efficiency and modern processes; Participate in root-cause analyses to reduce recurring incidents; Create and maintain technical documentation; Identify automation and AI opportunities in support processes; Promote self-service approaches; Support standardization of end-user environments via MDM.
Seniority
Senior, hands-on IC