Staff Professional Services Operations Manager
Core
Build the operational foundation to scale and support a global Professional Services organization by improving planning, resource management, delivery operations, financial visibility, and go-to-market alignment.
Role type
Staff Professional Services Operations Manager
Builds
Scalable, automated operational processes and systems for Professional Services delivery and revenue management.
Domain
Professional Services / Technology Services
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Professional Services Operations, forecasting and planning, resource management, project economics analysis, PSA platforms, process improvement, automation, revenue recognition, cross-functional collaboration
Preferred skills
Services transformation, operating model integration, services attach optimization, partner/channel delivery models, distributed team leadership
Technologies
Kantata, PSA platforms, CRM, reporting tools
Responsibilities
Mature Professional Services operating cadence including forecasting, planning alignment, and executive reporting; Establish capacity, utilization, and resource management practices; Improve visibility into project economics and revenue recognition; Partner with cross-functional teams to improve operational systems; Define requirements and lead process improvements and automation; Strengthen go-to-market alignment and services planning; Document processes and develop self-service reporting; Support broader services transformation initiatives
Seniority
Staff, strategic leadership with hands-on execution