Associate Manager, Premier Support (Customer Experience)
Core
Lead a team of senior specialists providing high-touch, relationship-led support to Ramp's largest and most complex enterprise finance accounts.
Role type
Associate Manager, Premier Support (People Leadership)
Builds
A scalable, high-quality support operation for strategic B2B clients using AI-powered workflows.
Domain
FinTech / Enterprise Customer Support
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
People management, performance coaching, enterprise account support, data-driven decision making, change management, AI tool adoption, technical system understanding
Preferred skills
FinTech background, ERP/accounting system experience, team building from early stage, premium support model experience
Technologies
AI-powered workflows, APIs, bank integrations, accounting software (NetSuite, Workday, Sage Intacct)
Responsibilities
Coach and develop senior specialists, own team performance and SLA delivery, manage escalations for strategic accounts, partner with Account Management, build playbooks and processes, adopt AI tools for CX operations
Seniority
Manager, hands-on IC with team leadership
