Patient Services Officer | Call Centre Bookings
Core
First point of contact for patients, medical specialists, and GPs, handling general enquiries and coordinating bookings via telephone and email.
Role type
Customer service officer (healthcare)
Builds
Patient appointment bookings and general inquiries
Domain
Healthcare / Diagnostic Imaging
Deliverable
dashboards & analysis
Required skills
Telephone communication, Email communication, Customer service, Computer literacy, Attention to detail, Cultural sensitivity
Responsibilities
Liaising with medical specialists, GPs, patients, and the general public; coordinating bookings over the telephone and via email; handling general enquiries.