Guest Service Agent - Hotel Totto
Core
Anticipate and attend to guest needs, manage check-ins/check-outs, process transactions, and coordinate with housekeeping and maintenance to ensure a luxury hotel experience.
Role type
Guest Service Agent
Builds
Front-of-house guest services and room readiness for Independent Collection hotels
Domain
Hospitality / Luxury Hotels
Deliverable
client delivery
Required skills
Guest relations, transaction processing, reservation management, cross-departmental communication, destination knowledge, cash handling, WH&S compliance
Preferred skills
None stated
Technologies
None stated
Responsibilities
Greet guests upon entry and departure, check guests in and out efficiently, process daily guest transactions, coordinate with housekeeping and maintenance, communicate guest requests and complaints, manage reservations, perform opening and closing duties, adhere to operational policies and WH&S guidelines
Seniority
Entry-level / Individual Contributor