Sr Technical Support Consultant
Core
Senior technical support role providing advanced application support to hospital IT teams and healthcare clients, investigating complex technical issues and coordinating resolutions.
Role type
Senior IC technical support consultant (healthcare software)
Builds
Reliable software services for healthcare organizations
Domain
Healthcare technology / Enterprise software support
Deliverable
client delivery
Required skills
SQL Server troubleshooting, T-SQL query execution, Windows Server administration, incident management, root cause analysis, client communication, knowledge management, change management coordination
Preferred skills
Healthcare application support, HL7 interfaces, knowledge management initiatives
Technologies
SQL Server, T-SQL, Windows Server
Responsibilities
Provide remote application support to hospital IT staff; Independently investigate complex product and application issues; Manage incidents and service requests throughout their lifecycle; Handle priority incidents and participate in P1/P2 escalations; Troubleshoot SQL Server and T-SQL issues; Investigate Windows Server and application-environment issues; Explain application functionality and technical findings to clients; Create and maintain knowledge articles; Coordinate with Development, Services, vendors, and other Product Support teams; Support colleagues through case reviews and knowledge-transfer sessions
Seniority
Senior, hands-on IC