Professional Services Specialist - Bahasa Malay/Indonesia Speaking (Manila)
Core
Customer Onboarding Specialist for Fresha's AI-powered operating system, guiding beauty and wellness partners through platform adoption, data migration, and feature utilization.
Role type
Customer Onboarding Specialist (Professional Services)
Builds
Fresha ecosystem (appointment booking, POS, customer records, marketing automation, loyalty, inventory, team management)
Domain
Beauty, wellness, and self-care industry
Deliverable
client delivery
Required skills
Bahasa Malay/Indonesia (fluent), English (fluent), data cleaning, project coordination, Hubspot, Loom, Excel, stakeholder management, process improvement
Preferred skills
Beauty & wellness sector experience, start-up/scale-up tech environment experience, project management certification
Technologies
Fresha platform, Hubspot, Loom, CSV migration tools
Responsibilities
Guide and train partners on the Fresha platform to encourage adoption; ensure quality assurance and attention to detail during onboarding; track project timelines and record correspondence; manage potential risks and handle objections; create and share training materials; assist partners with banking and KYC verification processes; manipulate and clean data sheets for bulk import; collaborate with teams across multiple timezones.
Seniority
Individual Contributor