Professional Services Manager - Dedrone
Core
Lead technical deployments and operational readiness for Axon's Real-Time Awareness (RTA) ecosystem, specifically integrating drone detection (Dedrone), live video, and intelligence for public safety agencies.
Role type
Senior Professional Services Manager (Technical Lead)
Builds
Unified operational picture for public safety and security teams using drone detection and real-time intelligence platforms
Domain
Public Safety / Security / UAS (Unmanned Aerial Systems) / RF Sensing
Deliverable
client delivery
Required skills
Hardware/software deployment in complex environments, Drone systems and airspace management, IP networking and system administration, Training delivery to technical and non-technical audiences, Stakeholder management, Project management
Preferred skills
Experience with public safety agencies (law enforcement/security), RF sensing expertise, Linux CLI proficiency
Technologies
Dedrone, Fusus, Drone as First Responder (DFR), Axon Evidence, body-worn cameras, in-car video systems
Responsibilities
Own delivery from post-sale through full operational readiness including pre-deployment planning and on-site support, Deliver role-based training to customer teams, Guide customers in creating operational policies and workflows, Coordinate third-party training and integration vendors, Conduct site assessments for hardware placement and RF coverage, Provide post-deployment monitoring and escalation, Collaborate cross-functionally with Sales, Product, and Engineering, Lead or assist in Proof of Concepts (POCs), Support RFP/RFI responses and draft Statements of Work (SOW)
Seniority
Senior, hands-on IC with travel
