Customer and Service Design Specialist
Core
Improve end-to-end customer and stakeholder experiences by applying Human-Centred Design and service design methodologies to identify pain points and design simple, effective services.
Role type
Customer and Service Design Specialist
Builds
Customer journey maps, service concepts, and evidence-based improvement recommendations for Standards Australia's products and services.
Domain
Standards development and public sector services
Deliverable
product features
Required skills
Customer research (qualitative/quantitative), Human-Centred Design, service design, journey mapping, workshop facilitation, co-design, iterative design, data analysis
Preferred skills
Figma, design thinking certification
Responsibilities
Conduct customer research (interviews, observation, surveys), identify root causes of pain points, lead journey mapping, facilitate co-design workshops, test service concepts with users, apply iterative design approaches
Seniority
Mid-level, hands-on IC
