Contact Centre Officer - Superannuation
Core
Handle member enquiries, provide superannuation advice, and manage outbound campaigns for financial services clients.
Role type
Senior IC contact centre officer (superannuation)
Builds
Member support services and outbound campaign execution for superannuation funds
Domain
Financial services / Superannuation
Deliverable
client delivery
Required skills
superannuation industry knowledge, relevant legislation understanding, complex problem-solving, conflict resolution, regulatory compliance (AFSL/RG 146), data capture, workflow coordination
Preferred skills
RG 146 complaint handling, advanced Excel/Outlook skills
Technologies
Word, Outlook, Excel
Responsibilities
Answer and respond to general advice enquiries, conduct proactive outbound telephone contact, maintain members' details, assist members and beneficiaries in times of need, complete administrative duties, achieve KPIs and SLAs, participate in UAT testing for campaign management
Seniority
Mid-level, hands-on IC