Signature Concierge Lead EMEA
Core
Lead and operationalize the end-to-end experience for high-value Signature members across EMEA, ensuring personalized care from booking to follow-up.
Role type
Senior Program Lead (Concierge Services)
Builds
A best-in-class member journey, service playbooks, and operational workflows for premium clients.
Domain
Health-tech / Luxury Hospitality / EMEA Markets
Deliverable
product features
Required skills
Strategic leadership, team coaching, SOP development, cross-functional collaboration, operational refinement, process implementation
Preferred skills
Health-tech experience, CRM platform familiarity, multilingual skills, cross-cultural experience
Responsibilities
Establish member journey metrics, lead and develop the concierge team, develop service playbooks, strengthen cross-functional collaboration, implement operational refinements, drive rollout of new system features