Group Director, Personalization & UX Research
Core
Define long-term digital personalization strategy and lead UX research programs to create tailored luxury client experiences across retail divisions.
Role type
Group Director, Personalization & UX Research
Builds
Digital personalization strategies, experimentation roadmaps, and client loyalty loops for luxury retail
Domain
Luxury retail, digital personalization, UX research
Deliverable
product features
Required skills
Strategic vision, team leadership, experimentation design, stakeholder influence, technical fluency, budget management
Preferred skills
Monetate platform familiarity, machine learning/AI exploration
Technologies
Monetate, personalization platforms, testing platforms
Responsibilities
Define and lead long-term digital personalization strategy; lead US UX research program and testing roadmap; manage a team of two; oversee resource planning and vendor relationships; act as thought leader for personalization and experimentation
Seniority
Group Director, strategic leadership & team management