Sales & Retention Specialist
Core
Own key stages of the customer journey for premium programs, from onboarding through retention and churn prevention, while managing external sales partners.
Role type
Senior IC Sales & Retention Specialist
Builds
Retention strategies, onboarding standards, and external sales agency performance
Domain
Premium digital learning programs / Customer Success
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Retention strategy, churn analysis, commercial judgment, data fluency, agency management, funnel optimization, experiment design, CRM proficiency
Preferred skills
Experience with online learning platforms, familiarity with personal-development content
Technologies
Airtable, Google Sheets, Zendesk, AI tools
Responsibilities
Own end-to-end retention process and retention rates; Lead high-value retention conversations and define team standards; Design and run quarterly retention experiments; Manage external sales agencies and verify their performance; Identify friction in refund journeys and improve processes; Translate churn data into actionable feedback for Product and Marketing.
Seniority
Senior, hands-on IC
