Senior Customer Success Manager - Technical Account Management
Core
Senior Customer Success Manager acting as a Technical Account Manager to drive adoption, loyalty, and business outcomes for enterprise B2B procurement clients using AI agents.
Role type
Senior Customer Success Manager (Technical Account Management)
Builds
Enterprise procurement platform utilizing AI agents to orchestrate spending across teams and suppliers.
Domain
B2B SaaS / Enterprise Procurement / AI
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Customer success management, account management, strategic consulting, implementation management, procurement domain knowledge, ERP/HRIS/CLM/GRC tool familiarity, project management, business process optimization, stakeholder management across Procurement/Finance/Legal/IT.
Preferred skills
SaaS workflow management (low-code/no-code), legal/financial/IT systems fluency, top-tier consulting firm experience, MBA.
Technologies
Netsuite, Coupa, Workday, JIRA, ServiceNow
Responsibilities
Define and deliver customer business outcomes; act as a trusted procurement advisor; identify and manage relationships with key stakeholders (Procurement, Finance, Legal, IT, Compliance); manage customer health via adoption metrics; partner with product/engineering to translate needs into solutions; train customers to become product specialists; partner with Sales to manage renewals and achieve NRR; improve CS assets and processes.
Seniority
Senior, hands-on IC
