Customer Service Officer Altona
Core
Key point of contact for customers, managing the full lifecycle from initial enquiry and quotation through to order processing, production coordination, and delivery.
Role type
Customer Service Officer (Order Processing & Coordination)
Builds
Engineering and surface technology solutions for mining, manufacturing, energy, and heavy industry sectors
Domain
Manufacturing / Engineering / Mining Services
Deliverable
product features
Required skills
Order processing, customer communication, quotation support, internal team coordination, quality document management, freight and dispatch coordination, invoicing support, process improvement
Preferred skills
Manufacturing or engineering industry experience, technical document/drawing handling, ERP/CRM systems proficiency
Responsibilities
Respond to customer enquiries via phone and email, process purchase orders, support sales with quotations, coordinate information between customers and internal teams, provide delivery updates, manage quality documents and inspection reports, assist with freight and dispatch, manage customer concerns, support invoicing and account enquiries, identify process improvement opportunities
