Desktop Support Officer
Core
Provide desktop support, device setup, and IT administration for users across multiple offices.
Role type
Desktop Support Officer
Builds
Support for end-users and device management
Domain
IT Support / Enterprise Infrastructure
Deliverable
client delivery
Required skills
Microsoft Desktop products, MacOS/iOS, Active Directory, Exchange, Remote Desktop Protocol, Zoom, Slack, Teams, Microsoft Intune, Jamf, ticket management systems, asset tracking
Responsibilities
Provide desktop support and resolve problems, Provide telephone, face-to-face and remote support to users, Setup devices such as laptops, computers, mobiles, servers and peripherals, Perform routine maintenance on laptops, computers, mobiles, and peripherals, Identify, log and resolve technical problems within our ticket management system, Escalate issues to Level 2 / 3 technical support team members and external vendors where necessary, Ensure accurate recording, documentation and tracking of Assets, Incidents, Requests, Problems and Changes in the designated ITSM platform
