Senior Banking Operations Specialist – Account Servicing
Core
Senior specialist leading account servicing operations, including client facility setup, maintenance, limits, loan increases, and margins for Rabobank Australia.
Role type
Senior IC banking operations specialist (account servicing)
Builds
Client banking facilities and account servicing activities
Domain
Banking / Financial Services
Required skills
Account servicing, limits management, loan increases, margin management, regulatory compliance (AML, FATCA, Code of Banking Practice), team coaching, process improvement, stakeholder management, incident management, risk management
Preferred skills
Complex issue resolution, operational data analysis, continuous improvement mindset
Technologies
None stated
Responsibilities
Act as key escalation point and subject matter expert for complex account servicing matters; Support Team Manager with day-to-day operations, workforce planning, and workflow management; Monitor team performance, reporting, service levels, and operational outcomes; Coach, mentor, and develop team members; Identify and implement process improvements; Support risk and compliance activities including incident management and control reviews; Partner with stakeholders across Operations, Front Office, Risk, Compliance, and Technology
Seniority
Senior, hands-on IC with leadership responsibilities