Duty Manager
Core
Support the Front Office Manager in daily operations including guest registration, information provision, issue resolution, and team leadership to ensure high customer service levels.
Role type
Front Office Duty Manager
Builds
Guest experiences and operational stability for vacation ownership resorts
Domain
Hospitality / Vacation Ownership
Deliverable
product features
Required skills
Front Office operations, team leadership, guest relations, problem solving, time management, property management systems, Microsoft Office
Preferred skills
Events experience, bookkeeping/finance, Opera PMS
Responsibilities
Greeting and registering owners and guests, managing guest issues, building and training teams, collaborating with Sales & Marketing to introduce Vacation Ownership product
Seniority
Mid-level, supervisory IC
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