Network Support
Core
Provide technical support and troubleshooting for production network environments, resolving customer-facing issues via phone, email, and chat.
Role type
Network Support Engineer
Builds
Stable network operations and customer issue resolution
Domain
Cloud networking and customer support
Deliverable
client delivery
Required skills
Networking concepts (Load balancer, Routing, Switching, Security), Troubleshooting, OSI model understanding, Geo-redundancy, CDN, VPN technologies, Networking tools (ping, tracert, Wireshark)
Preferred skills
Azure domain experience
Responsibilities
Resolve difficult customer issues, Gather information from customers, Explain customer responsibilities, Communicate next steps and status, Collaborate across teams
Seniority
Mid-level, hands-on IC
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