Strategy & Ops
Core
Lead customer onboarding, support, and go-to-market execution to drive adoption and retention for a creator economy intelligence platform.
Role type
Strategy & Ops Lead (Customer Success & GTM)
Builds
Scalable onboarding, support, and go-to-market processes for talent managers, agencies, and creators
Domain
Creator economy / SaaS / Customer Success
Deliverable
product features
Required skills
Customer success, go-to-market strategy, process optimization, stakeholder management, data analysis
Preferred skills
SQL, Excel, Python
Responsibilities
Lead customers from kickoff to value realization, support live customers and drive adoption, build scalable onboarding and support processes, partner with engineering to implement customer feedback, monitor usage and engagement signals
Seniority
Mid-level, hands-on IC
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