Facilities Helpesk
Core
Coordinate daily schedules for field technicians and subcontractors, manage service requests from allocation to completion, and liaise with clients to ensure efficient service delivery in building services.
Role type
Service Coordinator / Scheduler
Builds
Service delivery for commercial, industrial, healthcare, and critical infrastructure clients
Domain
Building services / Facilities management
Required skills
Scheduling, work order processing, client liaison, purchase order coordination, productivity monitoring, compliance documentation, Microsoft Office, service management systems
Preferred skills
Facilities management, HVAC, building services, trades, maintenance, security, technical services
Responsibilities
Coordinating daily schedules for field technicians and subcontractors; Managing reactive and planned maintenance service requests; Liaising with clients regarding job updates and outcomes; Creating and processing work orders; Raising purchase orders and coordinating materials; Monitoring technician productivity and schedule optimisation; Maintaining accurate service records and compliance documentation; Assisting with invoicing and reporting.
Seniority
Mid-level, operational coordination