Head of Customer Success, APAC
Core
Lead Customer Success operations for the APAC region, driving adoption, retention, and expansion for a collaborative AI workspace used by millions.
Role type
Senior leadership Customer Success Head (Regional)
Builds
Customer success organization, retention strategies, and expansion pipelines for a SaaS platform
Domain
SaaS / Collaborative AI Workspace / APAC Market
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Strategic planning, team leadership (25+ CSMs), cross-functional collaboration, executive relationship management, data-driven decision making, operational rigor, systems thinking
Preferred skills
Experience in fast-growing SaaS environments, managing diverse customer segments (Commercial to Enterprise), growth mindset, adaptability
Technologies
Customer success management platforms
Responsibilities
Develop and implement strategies for adoption, retention, and expansion; Lead and develop a team of 25+ CSMs; Partner with Sales and Solutions Engineering for customer onboarding; Drive executive relationships and gather customer feedback; Build and refine KPI/OKR systems; Monitor customer health metrics
Seniority
Senior, hands-on IC with leadership scope