Account Executive
Core
Primary point of contact for customers and partners, bridging expectations with execution to deliver world-class training experiences from scoping to post-delivery.
Role type
Account Executive (Training Operations & Customer Success)
Builds
Tailored training proposals, strategic learning plans, and seamless customer training journeys.
Domain
Cloud Training Services / Google Cloud Partner
Deliverable
client delivery
Required skills
Customer relationship management, training logistics coordination, cross-functional collaboration, data compilation for billing, process improvement, strategic planning
Preferred skills
Interest in AI/Google Cloud Gen AI, adaptability to changing processes, remote work proficiency
Technologies
Google Cloud Platform, virtual classroom tools, calendar management systems
Responsibilities
Organize and facilitate training scoping calls to understand learning objectives; Act as main point of contact for trainers and partner contractors; Nurture long-term customer relationships via post-delivery follow-ups; Collaborate with consulting teams to co-create tailored training proposals; Manage end-to-end training logistics including scheduling and virtual classroom setup; Compile data for finance team's billing process; Identify process inefficiencies in customer journey; Contribute to shaping future training business strategies in AMER and EMEA.