Customer Support Officer
HybridCitizens or permanent residents only
Core
First point of contact for customers navigating Development Coordination Authority services, responding to enquiries and providing clear guidance.
Role type
Customer Support Officer
Builds
Customer experience and service accuracy for planning services
Domain
Public sector / Urban planning
Deliverable
client delivery
Required skills
Communication, problem-solving, time management, stakeholder engagement
Responsibilities
Respond to customer enquiries, provide clear guidance, connect customers with technical expertise, identify service improvements