Strategy and Operations Lead
Core
Own end-to-end consumer engagement and collections strategy for a portfolio of 3-4 clients, moving from problem identification to strategy design to execution across various engagement channels.
Role type
Strategy and Operations Lead
Builds
Execution pipelines for consumer engagement and debt collection workflows
Domain
Financial services (lending, debt collection) + Data-driven operations
Deliverable
production ML models
Required skills
Strategic advisory, end-to-end strategy design, structured experimentation, data analysis, workflow management, KPI framework development, process improvement
Preferred skills
SQL, Python, data analysis and scripting tools
Responsibilities
Act as strategic advisor to CXOs, define strategies to improve collections and recoveries, design structured experimentation frameworks, partner with data science teams to operationalize models, monitor performance dashboards, develop KPI frameworks, improve underlying processes and systems
Seniority
Lead, hands-on IC with potential to hire and lead analysts