Strategy and Operations Lead
Core
Own end-to-end consumer engagement and collections strategy for a portfolio of 3-4 clients, moving from problem identification to strategy design and execution across various engagement channels.
Role type
Strategy & Operations Lead (Consulting/Client Operations)
Builds
Data-driven engagement strategies, execution pipelines, and experimentation frameworks for lenders and debt collection agencies.
Domain
Financial Services (Debt Collection, Lending) + Data Science
Deliverable
production ML models
Required skills
Strategic advisory, end-to-end strategy design, structured experimentation, data analysis, process improvement, KPI framework development, stakeholder management
Preferred skills
SQL, Python, data analysis and scripting tools
Technologies
SQL, Python
Responsibilities
Act as a strategic advisor to client CXOs; define strategies to improve collections, recoveries, and consumer experience; design and analyze structured experimentation frameworks; partner with data science teams to operationalize behavioral models; monitor performance dashboards and resolve workflow issues; develop KPI frameworks to translate data into actionable insights; improve underlying processes and systems for transparency and speed.
Seniority
Individual Contributor (Lead level with hiring authority)
