Technology Operations Lead
Core
Own the reliability, security, and scalability of identity, endpoint, and IT infrastructure systems for a fast-growing AI data company.
Role type
Senior IT Operations Lead (Identity & Endpoint)
Builds
Automated identity and endpoint management systems, runbooks, and self-service solutions for technical teams.
Domain
AI/ML industry, Identity & Access Management (IAM), Endpoint Management
Deliverable
production ML models | infrastructure
Required skills
Incident management, root-cause analysis, systems thinking, automation design, technical documentation, stakeholder communication, team mentorship
Preferred skills
Apple ecosystem management (MDM), Google Workspace administration, Okta administration, multi-cloud support, network troubleshooting, scripting (Python, Bash)
Responsibilities
Triage and resolve Tier 2/3 tickets, manage Apple devices at hyper-scale, trace root causes across multi-system failures, build and maintain runbooks, lead operational improvement projects, translate technical issues for non-technical stakeholders, mentor future IT team members
Seniority
Senior, hands-on IC with mentorship responsibilities