Service Advisor
Core
Act as the channel between customers and the service department, handling quotes, administration, and complaint resolution for vehicle services and repairs.
Role type
Service Advisor (Customer Service)
Builds
Vehicle service and repair processes, customer satisfaction outcomes
Domain
Automotive retail / Dealership
Deliverable
product features
Required skills
Active listening, quoting services and repairs, daily administration, complaint management, upselling, interdepartmental collaboration, target/KPI management, multi-tasking, time management, professional communication
Preferred skills
Dealership experience, DMS experience, computer skills
Responsibilities
Actively listen to customers and gather information for technicians; quote customers on vehicle services and repairs; process repair orders, invoices, payments, and warranty claims; monitor and resolve customer complaints; communicate proactively with customers; nurture existing customer relationships and develop new ones
Seniority
Individual Contributor, entry to mid-level
