ICT Support Engineer / ICT Customer Support Officer
On-site
Core
First escalation point for the service desk, providing remote and onsite support, managing escalated requests, diagnosing complex technical problems, and administering ticket systems.
Role type
Senior IC ICT Support Engineer
Builds
IT support services and operational stability for business partners
Domain
Managed Services / MSP / Cloud Services
Required skills
Network services, Cloud services, Server technologies, O365, Exchange, One Drive, SharePoint, Ticket system administration, Procedure development
Preferred skills
Degree or higher qualification, 5+ years relevant experience
Responsibilities
Provide remote and onsite support, Manage escalated support requests, Diagnose technical/complex problems, Administer real-time Ticket system, Develop procedures and strategies for process improvement
Seniority
Mid-Senior, hands-on IC