IT Support Engineer II
Core
Level 2 IT Support Engineer providing advanced technical troubleshooting, onsite field support, and infrastructure management for KSB's North American industrial operations.
Role type
Level 2 IT Support Engineer (Infrastructure & Field)
Builds
Operational IT infrastructure for manufacturing facilities, offices, and remote sites across North America
Domain
Industrial manufacturing / IT Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Windows 11/Server troubleshooting, TCP/IP/VLAN/DNS/DHCP networking, Ubiquiti UniFi networking, Okta SSO administration, Microsoft 365 support, hardware diagnostics, network connectivity troubleshooting
Preferred skills
Ubiquiti ecosystem expertise, industrial facility support experience, enterprise networking/VPN/security knowledge, PowerShell scripting, project implementation leadership
Technologies
Windows 11, Windows Server, Ubiquiti UniFi, Okta, Microsoft 365
Responsibilities
Escalate and resolve complex Level 2 tickets for software/hardware/network issues, perform onsite Level 1/2 support at multiple facility locations, configure and maintain Ubiquiti network and surveillance systems, administer identity and access management, support hybrid cloud configurations, travel to North American locations for project implementation and user training
Seniority
Mid-level, hands-on IC
