Client Services Officer
Core
Primary point of contact for clients, managing accounts, processing orders, and resolving inquiries to ensure client satisfaction.
Role type
Client Services Officer
Builds
High-quality service delivery and client satisfaction
Domain
General business services
Deliverable
client delivery
Required skills
Client relationship management, Order processing, Invoicing and payment tracking, Client satisfaction surveying, Microsoft Office proficiency, CRM software proficiency
Responsibilities
Respond to client inquiries and resolve issues, Build and maintain strong client relationships, Collaborate with other departments for service delivery, Manage client accounts including orders and invoicing, Conduct client satisfaction surveys, Identify opportunities to improve client services