Serviceberater Nfz (m/w/d) für den Aufbau einer Abteilung
Core
Building a new commercial vehicle service department and managing the end-to-end service process for customers.
Role type
Senior IC service advisor (commercial vehicles)
Builds
Commercial vehicle service department
Domain
Automotive / Commercial Vehicles
Deliverable
client delivery
Required skills
Commercial vehicle industry experience, Mercedes-Benz repair process knowledge, repair workflow organization, complaint management, team leadership
Preferred skills
Technical or business training, automotive affinity, market and industry knowledge
Technologies
Mercedes-Benz repair systems
Responsibilities
Build and develop a new commercial vehicle department, manage customer service from inquiry to vehicle return, organize repair workflows, ensure customer satisfaction and mobility, track orders and appointments with quality control, lead the workshop team
Seniority
Mid-level, hands-on IC
