Старший консультант сервісу
Core
Senior service consultant coordinating the service department's reception zone, managing vehicle intake, consulting clients on service costs and timelines, and overseeing repair quality and deadlines.
Role type
Senior IC service operations consultant
Builds
Premium vehicle service and repair operations for BMW Group brands
Domain
Automotive / Premium vehicle service
Required skills
automotive service expertise, client consultation, repair quality control, conflict resolution, team training, process improvement, payment coordination, warranty claim processing, photo/video documentation, safety compliance
Preferred skills
insurance claim settlement experience, Audatex/ETK/DMS software proficiency, negotiation skills, warranty/goodwill case handling
Technologies
1C, MS Office, Audatex, ETK, DMS
Responsibilities
Organize and coordinate the service department reception area, ensure quality vehicle intake and professional client consultation, consult on service costs and timelines, control repair execution quality and adherence to agreed deadlines, process feedback and complaints to improve customer satisfaction, resolve complex and conflict situations including test drives for diagnostics, coordinate with spare parts sales, subcontractors, and insurance companies, process warranty and goodwill requests, ensure photo/video documentation of defects, control work quality by subcontractors and insurance partners, train subordinates and enforce safety standards, participate in service process improvement and team goal achievement
Seniority
Senior, hands-on IC
