Servicekoordinator – After Sales m/w/d
Core
Coordinate after-sales service operations, schedule service visits, and manage customer inquiries for infrared measurement systems.
Role type
Service Coordinator (After Sales)
Builds
Service workflows and customer satisfaction for thermography systems
Domain
Industrial equipment / Infrared measurement technology
Deliverable
client delivery
Required skills
ERP systems, Microsoft Office, commercial processes, offer creation, service administration, German (fluent), English (fluent)
Preferred skills
Technical training, experience in manufacturing or technical sales, planning and coordination talent
Responsibilities
Coordinate service visits and schedule maintenance appointments, process service orders and warranty claims, act as the primary contact for customer service inquiries, manage the administrative and commercial processing of service cases, collaborate with service technicians and internal departments
Seniority
Mid-level, operational IC