General Support Agent (all genders)
Hybrid
Core
1st-level technical and administrative support for international customers via ticket system and live chat, handling networking, billing, and account management.
Role type
General Support Agent (1st-level)
Builds
Customer support interactions for Contabo cloud services
Domain
IT / Cloud Services
Deliverable
client delivery
Required skills
ticket systems, IT skills, networking knowledge, billing inquiries, account management, contract adjustments, English (professional level)
Preferred skills
commercial or technically oriented vocational training, experience in contract center environment, interest in IT and cloud-based products, service-oriented approach