Customer Success Manager, APAC

Sydney, New South WalesFull-time2026-10-17 → 2026-10-22

On-site

Core

Founding Customer Success Manager for APAC enterprise accounts, responsible for onboarding, retention, and strategic growth of large legal tech clients in Australia.

Role type

Senior IC Customer Success Manager (Enterprise)

Builds

AI-powered legal contracting platform for enterprise clients

Domain

Legal Technology / SaaS

Deliverable

production ML models

Required skills

Enterprise customer success, account management, legal tech domain knowledge, strategic business reviews, user adoption driving, value-based selling

Preferred skills

Legal professionals experience, large enterprise (>10k employees) experience

Technologies

Legal AI platform

Responsibilities

Lead customer onboarding and training, act as primary contact for enterprise inquiries, manage account retention and satisfaction, conduct strategic business reviews, drive user-level platform adoption, serve as voice of the customer internally

Seniority

Senior, hands-on IC

About Ivo

200 Employees

Ivo has built AI-native products in the enterprise contracts category, with strong market validation from leading companies including Uber, Meta, IBM, Reddit, Pinterest, CDW, Canva, DoorDash, and General Motors. Since raising our Series A, we’ve grown 6x in 2025, expanded 60% in Q1, and signed our first seven-figure enterprise customers. Our Mid-Market team is already winning: in Q2, our six fully ramped AEs averaged 186% of quota, with 100% quota participation, driving 56% quarter-over-quarter ARR growth and nearly 4.5x year-over-year segment growth.