Customer Operations Specialist (m/w/d) – B2B Order Management & Returns
Hybrid
Core
Central operational contact for B2B customers managing order fulfillment, returns, and claims processes.
Role type
B2B Order Management & Returns Specialist
Builds
B2B order fulfillment and wholesale customer service operations
Domain
Retail / Consumer Goods / Fashion
Deliverable
product features
Required skills
B2B customer service, order management, returns and claims processing, ERP systems, Excel, stakeholder coordination
Preferred skills
Fashion or consumer goods industry experience, EDI knowledge
Responsibilities
Review and process B2B returns and claims including acceptance decisions; Resolve delivery discrepancies and coordinate credit notes or replacements; Manage B2B order book for fixed customer groups; Coordinate inventory redistribution and alternative deliveries; Support reporting on OTIF and order conversion rates.
