Distribution Service Engineer - Ukraine
Core
Distribution Service Engineer responsible for managing customer tickets, coordinating service partners, and providing technical support for Sungrow's distribution and installation solutions in Ukraine.
Role type
Senior IC distribution service engineer
Builds
Efficient resolution of service requests and customer satisfaction for Sungrow's energy solutions
Domain
Renewable energy / Power electronics / Distribution
Deliverable
client delivery
Required skills
Technical troubleshooting, CRM and ticketing system management, stakeholder coordination, customer training delivery, logistics coordination, incident management
Preferred skills
Experience in after-sales support, field service, or distribution service
Technologies
CRM systems, ticketing systems
Responsibilities
Take ownership of assigned customer tickets and coordinate their resolution; Support approval and coordination of service partners; Contribute to system testing and service process optimization; Act as single point of contact for key customers including distributors and installers; Deliver customer training and practical service guidance; Coordinate internally on spare-parts logistics and major incidents