Residential Service Product Specialist - Germany
Core
Design and manage after-sales service products (extended warranty, paid repair services) for residential energy storage systems, building pricing models and commercial processes to ensure profitability and viability.
Role type
Service Product Manager (After-Sales)
Builds
After-sales service offerings, pricing models, and commercial processes for residential energy storage systems
Domain
Renewable Energy / Energy Storage / Residential Solar
Deliverable
product features
Required skills
Service product management, pricing model development, cost structure analysis, contract terms management, commercial process design, market research, competitor benchmarking
Preferred skills
Experience in solar or energy storage industry, knowledge of warranty management, data analysis and reporting
Technologies
None stated
Responsibilities
Design and manage after-sales service products including scope, eligibility, and terms; Build pricing models reflecting failure rates, repair, spare parts, and logistics costs; Set up commercial processes for quotations, contracts, and invoicing; Track performance metrics like conversion, revenue, margin, and claims costs; Collaborate with sales, distributors, installers, finance, legal, and technical teams; Identify market opportunities through research and support product launches across Europe