Customer Service Supporter (w/m/d)
Core
Provide technical support for the PoS (Point of Sale) solution for the E-commerce Mittelstand, handling customer inquiries and issues.
Role type
Technical Support Engineer (E-commerce)
Builds
The PoS solution for the E-commerce Mittelstand
Domain
E-commerce, Retail Technology
Deliverable
client delivery
Required skills
Technical support for software products, E-commerce or retail industry knowledge, ticketing systems, structured documentation, written communication, independent work
Preferred skills
JTL-Wawi or JTL-PoS knowledge, AI Knowledgebases experience, technical understanding, Confluence for documentation
Technologies
Jira, Confluence, JTL-PoS
Responsibilities
Answer questions about the product and services, handle first and second-level support inquiries, create clear Jira tickets with context for Product Engineers, reduce support volume through documentation and automation
Seniority
Mid-level, hands-on IC