Working Student Customer Care - Swedish Language (m/f/d)
Core
Handle customer inquiries via phone and email regarding charging sessions, app usage, billing, and subscription topics, while troubleshooting basic technical issues with charging stations.
Role type
Working Student Customer Care Specialist
Builds
Customer support services for E-Mobility charging infrastructure
Domain
E-Mobility / Customer Support
Deliverable
client delivery
Required skills
Fluency in Swedish (spoken and written), customer service, phone and email communication, basic technical troubleshooting, IT system usage
Preferred skills
Danish and English language skills, willingness to work additional hours during busy periods
Responsibilities
Handle customer inquiries via phone and email, Support customers with charging sessions and billing, Troubleshoot basic technical issues related to charging stations, Escalate complex or unresolved cases to internal teams